| Status Code |
Status/Error Description |
Clarification/Corrective Actions for Errors |
| 200 |
Success |
No corrective action is necessary |
| 300 |
Missing Files |
System did not find an uploaded file. Please upload the file again |
| 400 |
Authentication of iMAX User ID and Password Failed |
To verify the iMAX ID (TRACMXXXXX) and password, please contact the Multifamily Help Desk at 1-800-767-7588. |
| 401 |
Authentication of WASS User ID and Password Failed |
For assistance with WASS IDs (for example, M55551) issues, please contact the REAC TAC at 1-888-245-4860. |
| 403 |
(Forbidden). The WASS ID is not in the imaxuser LDAP group. |
If you are WASS user, verify that your WASS ID (for example, M55551) has the iMAX role assigned. If you are a WASS Coordinator, make sure the iMAX action and iMAX roles are assigned. If not, have the role and/or action assigned. You will be added to the group within 24–48 hours. |
| 405 |
LDAP Communication Error–System unavailable |
System is currently unavailable. Please retry later. |
| 500 |
Internal System Error–System unavailable |
System is currently unavailable. Please retry later. |
| 600 |
No Message Found in outbox |
System found no messages in the sent to others outbox. No corrective action is necessary. |
| 601 |
No Message Found in inbox |
System found no messages in the received from others inbox. No corrective action is necessary. |
| 602 |
No Results Found |
System found no response files from TRACS for the specified period. No corrective action is necessary. |
| 603 |
No Requests Found |
System found no request files from the TRACS for processing. No corrective action is necessary. |
| 604 |
No Broadcast Message |
System found no Broadcast Messages. No corrective action is necessary. |
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MultiSite Systems, property management software (888) 409-5393
Puerto Rico call (787) 225-9798
website: www.multisitesystems.com
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